Credit Card Satisfaction Declines and Rate and Fees Rise

That’s the finding from a new study by J.D.Power Associates.  From Press Release

WESTLAKE VILLAGE, Calif.: 1 September 2009 - Driven by a significant decrease in satisfaction with fees and rates, overall credit card customer satisfaction declines to a three-year low, according to the J.D. Power and Associates 2009 Credit Card Satisfaction Study^SM released today.

The study finds that overall credit card customer satisfaction decreases to 703 on a 1,000-point scale-the lowest level since the study's inception in 2007. Overall satisfaction among credit card customers remains the lowest across the financial services industries in which J.D. Power and Associates conducts research, including insurance, banking and investment services.

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